You've heard the stories of the now legendary customer service that is happening online, and more specifically - real time across social media channels.  Wonder how this is all possible? How do some of the most recognizable brands think about using social to engage their customers? And who are the people behind the tweets?  What kind of training do they have?

The March 2011 #BTVSMB will focus on using social media for customer service.  We will welcome Bill Gerth of Comcast (@ComcastBill and @Comcastcares on Twitter) and Morgan Johnston, Manager Corporate Communications at JetBlue.  Both will share their stories, how they think about social media and how best to use it in the world of customer service.

Agenda:

7:30 am to 8:00 am   Breakfast and networking

8:00 am to 9:30 am   Panel followed by Q&A on Social Customer Service with Bill Gerth and Morgan Johnston

STUDENT DISCOUNT CODE: student411

You MUST bring a valid, full time student id with you to show at registartion. A limited number of student tickets are avialble.

This event is made possible by:

Special thanks to #BTVSMB partners:

Please note: if you are paying by something other than PayPal, please contact Nicole Ravlin for details.

Additional details will be updated as they become avialable.